Shipping & Returns » Shipping & Handling

Be Paws I Love You Pet Boutique uses Royal Mail for smaller orders. We also use a next-day courier for heavier items or orders of a higher value.

Our delivery charges are very straightforward and are outlined below:

UK and Northern Ireland

First item £2.95

Europe (including ROI)

First item £4.95

Additional items £1.00 each

Worldwide

First item £5.95

Additional items £1.00 each

Delivery Schedule We aim to ship all items within 7 days if all items are in stock. However most orders are received within 3 business days. If your order is time-sensitive we urge you to call us to check stock on (01268) 284814.

If some of your order is not is stock we will aim to dispatch these items within 14 days of your order. If, in the unlikely event, that we are not able to send your items within 30 days we will contact you.

We will deliver outside of the EU but will not accept responsibility for customs charges due from larger orders. Please check your countries import charges before ordering.

Unless we agree a longer time for delivery of your order with you, we will always deliver you goods within 30 days. If we are unable to fulfill your order within 30 days we will inform you immediately and if you are in agreement arrange another time for delivery of your order. If we cannot arrange another time for delivery we will gladly refund any money you may have paid and/or cancel the order.

Back Orders If your item is not in stock, we will contact you and back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us If you need to reach us, please email us at sales@Be Paws I Love You.co.uk. Alternatively, you can call on (01268) 284814 or write to us at 134 Rantree Fold, Basildon, Essex SS16 5TR