Shipping & Returns » Returns & Exchanges

Be Paws I Love You Pet Boutique wants to ensure you are happy with your order.

If you receive a product that is different from the description given, damaged or faulty please contact us and we will happily replace the item or refund the cost. All faulty or damaged goods should be notified to Be Paws I Love You Pet Boutique within 7 days of the delivery of the order.

If you purchase an item that you do not wish to keep for any reason, Be Paws I Love You Pet Boutique will be happy to refund the purchase price excluding any postage and packing costs. You must send this item back in pristine condition with labels attached and all original packing in tact. Be Paws I Love You reserves the right not to refund if the item is not returned in a resaleable condition.

You may cancel your order in total without reason up to 24 hours after you receive the order.

If you purchase an item that is the wrong size we will exchange it for another size (or a refund if no appropriate size is available/exists excluding any postage and packing costs) but will ask for additional postage costs at the same rate as your original order. With this in mind we ask that you please measure your pet correctly before placing an order. Should you need any assistance with selecting the right size please e-mail us and we will help you.

Please e-mail or call us to arrange a replacement or a refund.

The item(s) should be returned to us at

Returns Dept. Be Paws I Love You Pet Boutique, 134 Rantree Fold, Basildon, Essex SS16 5TR

Your statutory rights are not affected. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm